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Karma Shala Yoga

Studio Policies

We are always striving to make your experience at Karma Shala the best it can possibly be!

These studio policies ensure that everyone is able to reserve and attend their favorite classes.

 

Class Registration Policies:

  • In order to pre-register for a class you must pay for the class.
  • Registrations can be done at the studio or online. No registrations by phone or email.
  • Pre-registration is not required but recommended in order to ensure you have a spot in class. Due to our limited capacity classes fill up quickly.
  • Please arrive 10-15 minutes before class to settle into the studio.
  • Once the class has started, the door will be locked and you will not be permitted to enter.

 

Waitlist Information & Policies:

  • A 3-person waitlist has been created to ensure more students have the chance to make it into our busy studio classes.
  • If the class is full, you can add yourself to the waitlist. If someone cancels their reservation you will automatically be added to the class and notified by email. You can also check in your account schedule to see if you have been booked into the class, or if you are still waitlisted.
  • Please note that the reservation process for booking classes and the waitlist are similar. We recommend that everyone downloads the Mindbody App as it is clearer when the class is full, waitlist, or open with spaces available to reserve.
  • Through our website it will be written “waitlist only” under the class details. When you click “reserve” it will say “Thank you! You have been added to the waitlist”. Under your account you can see if you are still waitlisted, or if you have been booked into the class.
  • Through the Mindbody app, it will be written “waitlist” where the “book” button usually is (yes, this is way clearer!). To be added to the waitlist select “waitlist”. The confirmation message will say “Waitlisted”. Under your account you can see if you are still waitlisted, or if you have been booked into the class.

 

Cancellation Policies:

  • If you book a class and can no longer attend, please cancel your reservation as soon as possible. No email, voicemail, text or phone cancellations please.
  • If you do not cancel your reservation within 8 hours of the class start time you will be charged a cancellation fee.
  • Cancellation fees are as follows:
    • For a drop in – your class will be taken as a late cancel
    • For a class pass – your class will be taken as a late cancel
  • If you are moved from the waitlist into the class more than 8 hours before the class start time the standard cancellation policy applies to your class
  • If you are moved from the waitlist into the class within 8 hours of the class and are not able to attend, you will not be charged for the class. In this circumstance we ask that you inform us as quickly as possible so that we can move someone else from the waitlist to the class.

 

Thank you for taking the time to read these policies!